By Christina Lai, Manager, Customer Service Centre
Aiming to be a customer centric organisation, Sarawak Energy Berhad is constantly improving its services in order to provide convenience to its customers.
Our newest customer service counter opened today at Wisma SESCO, bringing the count of customer service counters in Kuching to three; the other two being in Satok and Pending respectively.
While we have introduced E-services, that enable customers to inquire or make payments online, we also want to facilitate those who are not computer-savvy. The new service counter provides convenience and is easily accessible to our customers residing in Petra Jaya area.
In addition, it is equipped with modern technology to expedite processes, meeting the set response time that is to serve every customer within 15 minutes. Our counters are manned by qualified staffs and customers can provide feedback instantly on the service rendered via the onscreen evaluation system attached to each counter.
Customers from Petra Jaya area will find the new customer service counter convenient
Payment can also be done at any of the 10 counters and this minus the hassle of having to queue up at the cashier counter.
That said, having good facilities is just a piece of a bigger strategy to providing good customer service. The staffs manning the counters play an equally pivotal role in rendering tiptop service. With this in mind, we endeavour to equip ourselves with the right mindset by being committed, proactive and putting the customers first.
Payment can also be done at any of the 10 counters
The opening of our new counter at Wisma SESCO marks a significant milestone when it comes to improving our customer service.
Qualified staffs attending to customers at the new service counters at Wisma SESCO
There are more projects in the pipeline which includes a soon-to-setup second call centre in Miri, a customer service counter for Sibu, a separate building for Sarawak Energy’s retail department in Bintulu and office renovations for smaller stations such as Serian and Mukah, to name a few.
If we are to build a good bridge between us and our customers, we need to understand their needs through their feedback and meet their request to the best of our abilities.
For more information on how we can better serve you, please visit: http://www.sarawakenergy.com.my/index.php/customers/customer-service
Power to Grow 